Contact & Support

Orders, Delivery, Returns & Warranty

All Pacific bike purchases through this site go through Amazon. Anything tied to your order — delivery, payment, returns, refunds, warranty claims, product complaints, or repair questions — is handled by Amazon's support team. That's the fastest path to a resolution and the team that can actually access your order details.

• Delivery & tracking

  Tracking, missing items, and damaged-in-transit issues are handled by Amazon.

• Returns & refunds

  Process returns directly through Amazon's order management page.

• Warranty & repairs

  Warranty claims and repair-related questions are routed through Amazon support.

• Payments & billing

  Payment processing is handled securely on Amazon — billing questions go there.

Pacific Brand Customer Service

The Pacific brand also operates a general customer service line. This is the brand's line — not site or order support. For anything tied to your purchase through this site, please use Amazon support above first, since they have access to your order.

Monday – Friday, 8 a.m. to 6 p.m. CT, excluding holidays.